2095-1124

CN 51-1738/F

数字化场景营造对游客价值共创行为的影响机制

On the Impact Mechanism of Digital Scenario Construction on Tourists' Value Co-Creation Behaviors

  • 摘要: 数字技术赋能旅游场景营造的持续创新,对游客价值共创行为和旅游产业高质量发展具有重要价值。文章以西安为案例地,通过扎根理论研究数字化场景营造对游客价值共创行为的影响机制。研究发现:景区数字化场景营造对游客的价值共创行为具有显著影响,当景区提供的数字化场景满足游客的期望和需求时,游客更倾向于进行推荐、分享等价值共创行为;游客在数字化场景中获得良好感官体验和心流体验后,更愿意进行再次体验、旅游推荐等价值共创行为。为推动旅游产业高质量发展,文章提出旅游场景营造要提升数字化场景体验价值、凸显数字化场景的文化特色、优化数字化服务流程、打造数字化联动营销体系。

     

    Abstract: The continuous innovation of digital technology in tourism scenario construction is pivotal for fostering tourists' value co-creation behaviors and advancing the high-quality development of tourism industries. Taking Xi'an as a case study, this article employs grounded theory analysis to investigate the impact mechanism of digital scenario construction on tourists' value co-creation behaviors. Findings reveal that digital scenario construction in tourist attractions significantly influences tourists' value co-creation behaviors. When the digital scenarios align with tourists' expectations and needs, they are more inclined to engage in behaviors such as recommending and sharing. Additionally, tourists who gain positive sensory and flow experiences through digital scenarios demonstrate greater willingness to participate in value co-creation, including repeat visits and tourism recommendations. To enhance the tourism industries' development, this article suggests prioritizing the experiential value of digital scenarios, emphasizing cultural distinctiveness, refining digital service processes, and establishing integrated digital marketing systems.

     

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