Abstract: As the special car service increases, more and more disputes concerning special cars arise, but the corresponding complaint-handling system is imperfect. The deficiencies, such as the unclear legal status of special cars, the limited means of contact, the absence of handling standard, the unclear supervision unit, etc., severely hampers the exercise of consumer rights and the development of the whole industry. Borrowing from the foreign experience of special car service and the after-sale service of high quality e-commerce companies in China, we should, while strengthening the relevant law, set up a special supervision body and a professional self-disciplinary institution to supervise the service and perfect the internal management system of special car business so as to gradually establish complaint-handling system concerning special cars, perfect the corresponding after-sale service, and better the feel of "Internet Plus" consumption.